Privacy Policy
Effective Date: August 1, 2026
New Gen Solutions | newgensolutions.org ("New Gen Solutions," "we," "us," or "our") respects your privacy and is committed to protecting the personal information we collect through our website, services, communications, and customer interactions.
This Privacy Policy explains what information we collect, how we use it, when we may disclose it, how we protect it, and the choices available to you.
By using our website or services, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular collection or use of information, we will obtain that consent through the appropriate method.
1. Information We Collect
Depending on how you interact with New Gen Solutions, we may collect the following categories of information.
1.1 Information You Provide to Us
This may include:
Name
Email address
Telephone or mobile phone number
Mailing or physical address
Information submitted through forms, applications, consultations, or service requests
Information relating to the services you request or receive
Appointment details and preferences
Payment and billing information when you purchase or request services
Communications and correspondence you have with us
Feedback, reviews, and other information you voluntarily provide
For certain credit, financial education, or related services, you may provide information that is more sensitive in nature. We use such information only as reasonably necessary to provide the requested services, operate our business, comply with applicable law, and for the other purposes described in this Privacy Policy.
1.2 Communication and Consent Information
We may collect and maintain records relating to your communication preferences and consent, including:
Email subscription preferences
SMS/text messaging opt-in records
Date and time of consent or opt-in
Phone number associated with an SMS opt-in
Source or method through which consent was provided
Records of opt-out or consent withdrawal requests
Other communication preferences
These records may be maintained to administer communications, honor your preferences, document consent, and comply with applicable legal and carrier requirements.
1.3 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Pages viewed
Website interactions
Referring website or source
Approximate location derived from technical information
Date and time of website visits
Other technical and usage information
1.4 Cookies and Similar Technologies
We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, understand website usage, remember preferences, improve functionality, and measure marketing or advertising performance.
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.
2. How We Use Information
We may use information we collect to:
Provide, administer, and improve our services
Respond to inquiries and service requests
Schedule and manage appointments
Process transactions and payments
Communicate with you regarding requested services
Send appointment reminders and service-related notifications
Provide customer support
Maintain communication and consent records
Send marketing or promotional communications where permitted and where the required consent has been obtained
Personalize and improve website experiences
Analyze website traffic and business performance
Detect, prevent, and investigate fraud, abuse, unauthorized activity, or security incidents
Protect our business, customers, systems, and users
Comply with applicable laws, regulations, legal processes, and governmental requests
Establish, exercise, or defend legal claims
Fulfill other purposes disclosed at the time information is collected or otherwise permitted by law
3. SMS and Text Messaging
New Gen Solutions may offer SMS/text messaging for service-related and, where separately authorized, promotional communications.
3.1 SMS Consent
If you voluntarily provide your mobile phone number and affirmatively opt in to receive SMS messages, you may receive text messages from New Gen Solutions consistent with the consent you provided.
Depending on the program you enroll in, messages may include:
Appointment reminders
Consultation-related communications
Customer service communications
Account or service updates
Important notifications relating to services you have requested
Promotional or marketing communications where the required consent has been obtained
Message frequency varies based on your interaction with our services and the messaging program to which you have subscribed.
Consent to receive SMS messages is not a condition of purchasing goods or services from New Gen Solutions.
3.2 SMS Opt-In Records
We may maintain records of SMS consent, including the telephone number, date and time of opt-in, source of consent, and applicable consent language.
These records are used to administer the SMS program, document consent, honor communication preferences, and comply with applicable legal and carrier requirements.
3.3 SMS Opt-Out
You may withdraw your consent to receive SMS messages at any time by replying STOP to a message from New Gen Solutions.
After receiving a valid opt-out request, we will take reasonable steps to stop sending messages covered by that opt-out request, except where further communication is permitted or required by applicable law.
A one-time confirmation message may be sent to confirm your opt-out request, provided that the message complies with applicable requirements.
3.4 SMS Help
For assistance with SMS communications, reply HELP to a message from New Gen Solutions or contact us using the information provided in the Contact Us section below.
3.5 Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
New Gen Solutions does not control wireless carrier charges, network availability, or message delivery.
3.6 SMS Service Providers
We may use third-party service providers, messaging platforms, telecommunications providers, or other vendors to facilitate the delivery, management, and administration of SMS communications.
These providers may process mobile telephone numbers, opt-in records, message information, and related data solely as necessary to provide services to New Gen Solutions and are not authorized to use SMS opt-in information for their own unrelated marketing purposes.
3.7 Protection of Mobile Opt-In Information
New Gen Solutions does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.
Mobile opt-in information and consent records may be disclosed to service providers when reasonably necessary to operate, administer, or deliver the SMS program, provide customer service, maintain systems, comply with legal obligations, or protect our rights.
4. Information Sharing and Disclosure
We do not sell personal information to third parties.
We may disclose information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy.
4.1 Service Providers
We may use third-party companies to provide services on our behalf, including:
Payment processing
Customer relationship management
SMS and telecommunications services
Email delivery
Scheduling and appointment management
Website hosting
Analytics
Information technology
Security
Customer support
Business operations
These providers may access information only as reasonably necessary to perform services for us and subject to applicable contractual or legal requirements.
4.2 Legal and Regulatory Requirements
We may disclose information when reasonably necessary to:
Comply with applicable law or regulation
Respond to a subpoena, court order, or other valid legal process
Respond to a governmental or regulatory request
Protect the rights, property, or safety of New Gen Solutions, our customers, employees, or others
Investigate fraud, abuse, security incidents, or unlawful activity
4.3 Business Transactions
Information may be transferred as part of a merger, acquisition, financing, restructuring, reorganization, sale of assets, or similar business transaction, subject to applicable law.
4.4 SMS Opt-In Information
The restrictions described in Section 3.7 specifically apply to mobile telephone numbers, SMS opt-in information, and SMS consent records.
Such information is not sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
5. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
These measures may include:
Access controls
Authentication and authorization procedures
Encryption or other protective technologies where appropriate
System monitoring
Security updates
Employee or contractor security practices
Vendor security controls
Incident response procedures
No method of transmitting or storing information is completely secure. While we take commercially reasonable steps to protect information, we cannot guarantee absolute security.
If we become aware of a security incident involving personal information, we will respond in accordance with applicable law.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide requested services
Maintain business and transaction records
Administer communication preferences
Maintain legally required consent records
Resolve disputes
Enforce agreements
Comply with legal, regulatory, accounting, or reporting obligations
Protect our legitimate business interests
Retention periods may vary depending on the type of information and the purpose for which it was collected.
7. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the ability to:
Request access to certain personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Unsubscribe from marketing emails
Opt out of SMS communications by replying STOP
Request information about how your personal information is collected or used
Certain information may be retained where required or permitted by law.
To exercise an applicable privacy right, contact us using the information provided in the Contact Us section.
We may need to verify your identity before completing certain requests.
8. Email Communications
You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the applicable email.
Even if you unsubscribe from promotional communications, we may continue to send non-promotional communications that are necessary to provide requested services, administer an account or transaction, respond to a request, or comply with legal obligations.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, platforms, or services.
New Gen Solutions does not control the privacy practices of third parties. Their collection and use of information are governed by their own privacy policies and terms.
We encourage you to review the privacy practices of any third-party website or service you access.
10. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website.
If we learn that we have collected personal information from a child under 13 without legally required parental consent, we will take reasonable steps to delete the information as required by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date shown at the beginning of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
12. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
New Gen Solutions
Phone: (918) 505-2626
Email: [email protected]
Website: https://newgensolutions.org/
Last Updated: August 21, 2026
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